Resolved
Tamara M Iwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesapeake, Virginia

Resolved: Haven't received my wig

Updated by user Aug 31, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review Aug 29, 2022
Havent received my wig and the wrong contact number is on the email sent no email about delivery yet not happy at all I shouldnt have to chase them about my wig
View full review
Loss:
$450

Preferred solution: Full refund

User's recommendation: Be aware

Kamry Xvr

Terrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Placed an order, canceled it WITHIN 15 min! Immediately emailed company that I would like to cancel because you can't find anywhere in order details to cancel. Spoke with an agent and she said no problem they will cancel. 4 hours later at 2 am I get another email from a lady saying my order is already processed. Liars! I am livid, I hope this company goes under absolutely disgusting business practices. And why is there no phone number to call and speak to someone. It's obviously a china company.
View full review
Cons:
  • Company refuses to respond
  • Quality
  • You may not get a good product

User's recommendation: Steer clear deceptive practices

Cassandra J Zwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased an item its horrible shedding bad texture and will not old curls Im a great customer and this the first time for a bad wig
View full review
Loss:
$440
Pros:
  • You may get a good product
Cons:
  • You may not get a good product

Preferred solution: Another wig replacement

Anonymous
map-marker Birmingham, Alabama

I was trying to return or exchange my unit and no one has responded to my email

I purchase one of your unit its was not as shown on your website and I would like return or exchange. I submitted my request and pictures. I have not heard from no one on my request. Please can a customer service rep call me about trying to return or exchange a unit was not as shown on your website. Thank you 205-527-****
View full review
June S Oir

My wig looks bad after 2 weeks

My wig is all fuzzy what should I do?
View full review
Pros:
  • Usually good hair
Cons:
  • Contact is difficult

Preferred solution: Why is my wig so dry and fuzzy

Claudia L Veh

Shipping inquiries

I wanted to expedite my package but wasn't given that option when checking out. I am trying to find someone, so I can speak to them about this for my recent purchase
View full review
Diane G Gzj

Ask for call back about insurance

Left a message no call back
View full review

Preferred solution: Call back

Tuyet Zcg
map-marker Sacramento, California

Didn’t not receive package yesterday’s

Package came we never received it carrier told us he would come back never did,and he stop answering his cell phone
View full review
Anonymous
map-marker Arlington, Virginia

Exchange wig for darker color

RPG never responded after 2 written requests to provide return address to exchange wig for darker color..meduim dark brown. Your exchange policy states we have to contact you so you can provide return address. My order number is 50108****
View full review
Demetria M Gti

Horrible wigs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I’ve ordered 4 different wigs from them priced at 3Xx. Didn’t last longer than 3 months after wearing everyday. The hair became frizzy and ratty. It seemed like it was synthetic hair blended with natural. Save your money and look elsewhere. I reached out to them and they told me to just moisturize. What a joke and waist of money!
View full review
Loss:
$1000
Pros:
  • Time for shipment
  • Dhl shipping
Cons:
  • Quality
  • Customer service
Reason of review:
Bad quality

Preferred solution: Price reduction

Rebecca S Urh

WORSE COMPANY EVER

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
RPGShow - WORSE COMPANY EVER
WORSE COMPANY I have ever done business with. Placed order on 1/23/19. As of 1/29/19 order has still NOT shipped. At the time I placed order I emailed company that I needed the wig the following week for a huge show I was doing. I was told that my order would be given priority (a lie). On 1/24 I received an email asking me to confirm my shipping address (another ploy to buy them more time). After I confirmed, I asked if they could leave out the straps and combs. I was told that my order was already processed. I inquired as to when it would be shipped since it was "already" processed. I never received a reply. On 1/28/19 I asked the online chat rep "Fiona" what was the status of my order. It was only then that I was told that the color was a "special" color that required more time to make. Why are customers NOT advised of this customization on the order page? This wig is $500+ I am beginning to feel that I have been scammed. IF and WHEN the wig arrives if it is not EXACTLY as advertised; I will saturate social media advising unsuspecting customers not to do business with RPGSHOW.
View full review
Loss:
$500
Cons:
  • Order processing
  • Communication
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

The quality of my hair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have my unit and the first time i put heat to it i snelked burned hair. There is definitely synthetic fibers throughout this entire hair unit.

Im very disappointed that i spent 500 on a synthetic wig.

What i dont understand is why you just dont give us what we pay for instead of cheating us consumers. Its very cruel and you're criminals

View full review
3 comments
Guest

You failed to properly study hair replacements and the options that are open to you. A proper hair replacement requires that a template beformed of your head and provided to the manufacturers who then use it to assure proper fit and lay of the hair.

They use human hair and the results can be quite impressive when properly manufactured and fit by a professional. It will be furnished longer than your final style ambition and the competent person will properly "cut down" and then style the hair according to your head.

This is not a $500 out of the box procedure ; it can range between $1000 - $5000 (approximately) based upon the quantity of hair and the labor required to obtain that perfect fit. $500 is simply the deposit you'd pay for a truly professional job.

Guest
reply icon Replying to comment of Guest-1639817

Your response is ridiculous

Guest
reply icon Replying to comment of Guest-1639817

I have seen no where on their website where they discuss or offer for you to make a template of your head. I don't know who wrote that comment but I haven't seen that on their website

View more comments (2)
Willane J

One bad one

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've bought several wigs from RPGshow, however, one of them was absolutely HORRIBLE. I paid about $400 for it. It was a lace front. They wig was useless after about 2 months. It shedded almost BALD. Hair was all over my house. When I emailed the company, the rep told me that that is normal for a lace front. She dismissed me. It was by a designer "Lovetaije". I am not blaming stylist, but whoever put the wig together, and the customer service was horrible. As I mentioned above, I have purchased from them before and have been relatively pleased, but for them to dismiss me and not ever care that I was a customer who have spent over $3,000 with them was disappointing and hurtful.
View full review
Loss:
$390
Pros:
  • Time for shipment
  • Dhl shipping
Cons:
  • Communication
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

2 comments
Guest

Lace fronts are very fragile by comparison and require special adhesive. Their maintenance requirements are different and must be performed correctly or you'll "find hair all over the house".

A professional should have made this clear to you before completing the transaction.

It's not your standard heavy duty hair replacement and can't be treated like one ithout consequences. I don't recommend them for most people except those with experience or a very good teacher.

Guest
reply icon Replying to comment of Guest-1639819

I have been wearing lace fronts for years now and they are fragile yes but not THAT fragile. The responses I have seen here that appear to be from the company are very condescending to the customer and speak to the customer as if they are stupid. How rude

View more comments (1)
Resolved
Jessenia K

Resolved: Ex Customer of 10 years

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 30, 2018

Favorable

Original review Jun 30, 2018
I have many experiences as I have experienced good and bad from RPGShow but always gave them a chance until my last order. I ordered the wig with sufficient time before an event. They lady that processed my order took over a week which is not typical. She reached out email asking me if some spots on the wig is okay. I said at that point due to the time constraint, I will take it if they can 1 day next air it. They shipped it anyway using 3 day DHL shipping and have ignored my emails and calls. Black consumers do no do business with these people. The quality deteriorates fast anyway, but so do most of the wigs bought from Asia. What is worse is the almost 100% price hike, just because they use Social Media personas and stylists to vouch their product. It is still the same hair. I am tired of the unprofessinality. They do the same as many Ali Express sellers and still have not found proof they are in the USA with questionable business hours and no listing on Google or other public sites that share company info.
View full review
Loss:
$500
Pros:
  • Dhl shipping
Cons:
  • Customer service
  • Order processing
  • Quality
Reason of review:
Poor customer service

Preferred solution: Full refund

gina a Pre

Bad Buy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a total of 4 wigs from them, 2 were natural color and 2 were colored. After waiting a month I received two of the wigs. They came in two separate orders. The natural color wigs were perfect no issue. The other two with color were a bust .The stock ombre wig looked nothing like the web photo and it had an ordor to it. I contacted RPG and as of todays date no response. Two days later I receive and email in regards to the second colored wig I ordered. The email stated that the color of the lace was different but it would not affect the hair. Did I still want it shipped? I replied yes if it looks like the photo on your site. When they contact and inquired if I wanted the wig I complained about the Stock Ombre wig but they ignored my question and asked if I still wanted the other wig. The wig was by Anthony Cuts the ash blonde wig it came and it too looked nothing like the photo. I contacted RPG through numerous email and Insta gram still no reply. I plan on filing a complaint with the Better Business Bureau.
View full review
Loss:
$1100
Cons:
  • Company refuses to respond
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction